Resources
Whitepapers
Long-form analysis for people making sourcing, delivery and governance decisions in Canada. Every paper is ungated and readable in full.
- Bilingual operationsJuly 202611 min read
Bilingual delivery in Canada: what Canadian French actually requires
Why the French half of a bilingual operation is the part that fails, and how to specify, staff and measure it so it does not.
Read the whitepaper - Nearshore and US buyerJuly 202611 min read
The nearshore case for United States operations leaders
Why Canada is the nearshore option that is rarely called nearshore, and how to structure a blended arrangement that captures its advantages.
Read the whitepaper - Compliance and regulationJuly 202612 min read
Data governance for outsourced work under Canadian privacy law
How PIPEDA and Quebec's Law 25 reshape the diligence, the contract and the accountability when personal data is handled by a service provider.
Read the whitepaper
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