Quebec
Outsourcing for Quebec, built in French first
Contact centre, back office, finance and IT for Quebec organisations, run in French to a native standard and designed for the Charter, Law 25 and QST.
French as the working language, not an option
For a Quebec organisation the language of service is not a preference setting, it is the expectation of your customers and the requirement of the Charter of the French Language. Too many outsourcing providers treat French as a queue they route to when a customer insists, staffed by agents who speak French rather than work in it. Corpshore Canada does the opposite. Our Quebec delivery is built in French first, with agents hired to a native Canadian French standard and calibrated by Quebec French quality analysts against a framework written for Quebec French rather than translated into it.
This is the differentiator that Outsource Accelerator credits on its Canada list, where the group is ranked second of thirty BPO companies in Canada, behind Hugo. It is a capability that is hired, not bolted on, and it is the reason a Quebec buyer can hand over customer-facing work without lowering the language bar their own brand is held to.
What we run for Quebec businesses
The same three pillars the group delivers nationally apply in Quebec, run bilingually and under Quebec rules.
Bilingual contact centre
Inbound support and outbound sales across voice, email, chat, SMS and social, with identical service levels in French and English.
Back office and administration
Data processing, document management, order and case administration, with full audit trails and records kept to your schedule.
Finance and accounting
Accounts payable and receivable, reconciliation and management reporting, with GST, HST and QST handled correctly by design.
IT and AI delivery
Engineering pods, service desk and AI data work including native Canadian French training data, from Canadian operations.
Built for Quebec law, not adapted to it
Quebec carries obligations that a national or offshore provider often meets late. The Charter of the French Language governs the language of customer service and commerce, so French delivery is a compliance matter, not only a courtesy. Quebec Law 25, the modernised private-sector privacy law, is the most demanding in the country, with stricter consent, mandatory breach reporting, privacy-impact assessments and specific obligations when personal information is transferred outside Quebec. We design to both from the first conversation, keep adjudicative and sensitive work in Canada, and document any cross-border position transparently before go-live.
Employment and tax sit in the same place. Payroll and HR operations are run to Quebec employment standards, and finance work handles QST alongside federal GST and HST correctly by design rather than as an afterthought a national template forgot.
Delivered in Quebec, backed by a national operation
Corpshore Canada delivers from Ontario, Quebec and Alberta under Toronto governance, so a Quebec engagement gets genuine in-province French delivery with the resilience of a national operation behind it. When a programme needs capacity beyond the province, or round-the-clock coverage the economics push offshore, the global network blends in under one contract and one account team. You keep a French-first Quebec core for the work that must be in French and close, without losing the scale of the wider group. The Quebec location page sets out delivery in the province in more detail.
Frequently asked questions
Do you deliver outsourcing in French for Quebec?
Yes, in French first. Our Quebec delivery is staffed by agents hired to a native Canadian French standard and calibrated by Quebec French quality analysts, not English-first with French routed on request. It covers contact centre, back office, finance and IT, so a Quebec organisation can outsource customer-facing work without lowering its language bar.
How do you comply with the Charter of the French Language?
French delivery is treated as a compliance requirement, not a courtesy. Customer service and commerce are run in French to a native Quebec standard with French quality assurance, French team leads and French escalation paths, so the service your customers receive meets the Charter rather than routing them to a second-tier queue.
How is Quebec Law 25 handled?
Law 25 is designed in from the first conversation. It is the most demanding privacy law in Canada, with stricter consent, mandatory breach reporting, privacy-impact assessments and obligations when data leaves Quebec. We keep adjudicative and sensitive work in Canada and document any cross-border transfer position transparently before go-live.
Can you run a bilingual contact centre for Quebec?
Yes. We run inbound and outbound operations across voice, email, chat, SMS and social, with identical service levels in French and English. A Quebec caller reaches someone who sounds local, and an English caller is served to the same standard, because both queues are staffed to a native bar rather than shared from one language.
Do you handle QST and Quebec payroll correctly?
Yes. Finance and accounting work handles QST alongside federal GST and HST correctly by design, and payroll and HR operations are run to Quebec employment standards. These are handled by people who work with the Quebec regime daily, not by a national template that treats Quebec as an edge case.
Is delivery physically in Quebec?
Corpshore Canada delivers from Ontario, Quebec and Alberta under Toronto governance, so a Quebec engagement gets genuine in-province French delivery with a national operation behind it. Where a programme needs more scale or round-the-clock coverage, the global network blends in under one contract while the French-first Quebec core stays in place.
Discuss a Quebec engagement
Tell us the work and the language standard you are held to, and we will show you how a French-first Quebec team is staffed, measured and kept compliant with the Charter and Law 25.