What we do

Three pillars, delivered from Canada

Business process outsourcing, IT outsourcing and AI delivery, run from Ontario, Quebec and Alberta, bilingually in English and Canadian French, with the global network behind them.

Corpshore Canada delivers twenty-four services across three pillars: business process outsourcing, IT outsourcing and AI delivery. Every service is delivered from Canadian operations, bilingually in English and Canadian French, under Toronto governance and PIPEDA compliance, with the option to blend global-network capacity under one contract.

Business process outsourcing

Bilingual customer experience, back office, finance and trust and safety, delivered from Canadian operations with English and French as standard.

Business process outsourcing

Corpshore Canada delivers business process outsourcing from Ontario, Quebec and Alberta, covering customer experience, back office, finance and accounting, and trust and safety across voice and non-voice channels. Operations run bilingually in English and Canadian French by default, under Toronto governance and PIPEDA compliance.

Customer experience

Corpshore Canada runs bilingual customer experience operations across voice, email, chat, SMS and social from Canadian sites. Agents are hired to a Canadian French standard, not English-first with French routing, so Quebec customers reach someone who sounds local, and every language queue carries identical service levels.

Bilingual French and English services

Corpshore Canada delivers genuinely bilingual operations in Canadian French and English, calibrated by Quebec French quality analysts against a framework written for Quebec French rather than translated into it. This is the differentiator Outsource Accelerator credits on its Canada list, and it is hired, not bolted on.

Back office and administration

Corpshore Canada handles data processing, document management and digitisation, order management and case administration from Canadian operations. Work follows documented workflows with full audit trails and records retained to your schedule, under PIPEDA and, on Quebec engagements, Law 25.

Finance and accounting

Corpshore Canada delivers finance and accounting operations including accounts payable and receivable, reconciliation, GST, HST and QST support and management reporting. Canadian tax treatment is handled correctly by design, and the standard we run internally is the standard we show prospective clients.

Human resources and payroll

Corpshore Canada runs HR operations and payroll administration across Ontario, Quebec and Alberta employment standards, covering onboarding administration, benefits administration and an HR helpdesk. Multi-province payroll and statutory differences are handled by people who work with all three regimes daily.

Knowledge process outsourcing

Corpshore Canada delivers judgment-intensive knowledge process work: research and analysis, market and survey operations, and specialist review that needs domain understanding rather than script adherence. Teams are staffed for the expertise the work requires and calibrated against your own quality standard.

Sales and lead generation

Corpshore Canada runs outbound and inside sales, lead qualification, appointment setting and retention from Canadian operations, in English and Canadian French. Programmes are measured on qualified pipeline and revenue outcomes, not dials, and comply with Canadian anti-spam and telemarketing rules.

Technical support and service desk

Corpshore Canada provides tier one and tier two technical support and IT service desk operations, bilingually, from Canadian sites. Support is measured on first contact resolution and time to resolve, working inside your ticketing and telephony tools rather than ours.

Trust, safety and content moderation

Corpshore Canada delivers trust and safety and content moderation from Canadian operations, with wellbeing safeguards built into the work rather than added afterwards. Moderators apply your policy consistently across languages, with escalation paths and quality review appropriate to sensitive content.

IT outsourcing

Software engineering, cloud, cybersecurity and data engineering through dedicated Canadian pods, at 35 to 55 percent of equivalent in-house Canadian IT hiring.

IT outsourcing

Corpshore Canada provides IT outsourcing from Canadian delivery pods spanning software engineering, cloud and infrastructure, cybersecurity, data engineering and enterprise applications. Teams work in your time zone at 35 to 55 percent of equivalent in-house Canadian IT hiring, under Canadian governance and privacy law.

Software engineering

Corpshore Canada builds and modernises software through dedicated engineering pods embedded in your delivery process. Work spans web, mobile and enterprise systems, legacy modernisation and product engineering, with SR&ED-eligible development documented contemporaneously to support your claim.

Cloud and infrastructure

Corpshore Canada delivers cloud migration and management, DevOps, site reliability engineering and infrastructure operations from Canada. Environments are built for resilience and cost control, with data residency configured to your requirement, including Canadian-only where a public sector buyer asks.

Cybersecurity and managed security

Corpshore Canada provides managed security operations covering monitoring, vulnerability management, incident response and identity and access management. Security is treated as a commercial function as much as a control one, because in outsourcing a failed security review ends a deal before pricing.

Data engineering and analytics

Corpshore Canada builds data pipelines, warehousing and business intelligence from Canadian pods, turning scattered operational data into governed, reportable insight. Work is designed against Canadian privacy law, with cross-border transfer positions documented where data moves.

Enterprise applications

Corpshore Canada implements, integrates and supports enterprise applications including ERP and CRM platforms, plus API and integration engineering. Teams work to your release process and standards, so the platform is maintained by people who understand your operation rather than a rotating queue.

Quality engineering

Corpshore Canada provides quality engineering and test automation from Canadian pods, building the automated coverage and observability that let teams ship faster with a lower change failure rate. Testing is embedded in delivery, not run as a separate gate at the end.

AI delivery

Data annotation, model alignment, multilingual NLP including Canadian French and intelligent automation, from a practice ranked fifth of fifty worldwide.

AI delivery

Corpshore Canada delivers AI services from a practice ranked fifth of fifty worldwide by Outsource Accelerator, covering strategy, data annotation and labelling, model alignment, multilingual NLP including Canadian French, and intelligent automation. Data governance under Canadian law is designed in from the first conversation.

AI strategy and implementation

Corpshore Canada helps organisations move from AI ambition to production, covering readiness assessment, use case definition and implementation. Engagements begin with honest discovery, including the cases where the proposed use will not work, because that is what makes the rest of the recommendation credible.

Data annotation and labelling

Corpshore Canada delivers data annotation and labelling across text, image, video, audio and multimodal data, including Canadian French, from a distributed Canadian workforce on Canadian contracts. Quality is managed as a gate with measured inter-annotator agreement, not a report produced after delivery.

RLHF and model alignment

Corpshore Canada runs reinforcement learning from human feedback and preference data operations with layered adjudication and specialist domain evaluators. Reviewers include credentialed experts in STEM, medicine and law, so model reasoning is judged by people qualified to tell a correct answer from a plausible wrong one.

Intelligent automation

Corpshore Canada builds intelligent automation and robotic process automation that removes repetitive work while keeping a human in the loop where judgment matters. Every automated decision is explainable, logged and reversible, which is what gets these systems into production rather than pilots.

AI agents and conversational AI

Corpshore Canada designs and delivers conversational AI and agent systems, including bilingual assistants that handle Canadian French correctly. Systems are built with clear boundaries on what they decide and what they escalate, and with contact centre quality assurance applied to their output.

Multilingual data services

Corpshore Canada delivers multilingual data services across more than thirty-five languages, with particular depth in Canadian French, where models consistently underperform because the training data does not exist in volume. This programme builds it, matched by language variety rather than treated as regional colour.

Build your Canadian team

Tell us the work, the languages and the coverage you need. You will have a considered response within six hours, or book a discovery call now.

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