French language policy

1. Our commitment to French

Corpshore Canada, the Canadian operation of Corpshore Solutions Corporation, serves clients and candidates in both of Canada's official languages. We treat French as a co-equal language of this site and of our communications, not as a translation added after the fact. This policy explains how we respect the French language, in particular for communications directed at Quebec, consistent with the Charter of the French Language as amended by Bill 96. It reflects both our legal obligations and our view that serving people in the language they choose is simply the right way to do business in Canada.

2. The site in both languages

This site is available in English at corpshore.ca and in Canadian French under the French version of the site. Our French content is intended to be complete and of equal quality to the English, and it is reviewed by native Quebec-French speakers before it is relied upon. Our language switcher lets you choose your language at any time, and we remember your choice for your next visit. We architect the site so that French is a first-class version of every page rather than a partial or machine-only translation, and we hold French content to the same standard of accuracy and clarity as the English.

3. Commercial communications directed at Quebec

The Charter of the French Language, as amended by Bill 96, requires that commercial communications and documents directed at consumers and the public in Quebec be available in French, and that French be given at least equal prominence. For communications directed at Quebec, including public-facing pages, marketing communications, proposals and contractual documents, we make a French version available and we give French at least the same prominence as any other language. Where an individual in Quebec deals with us, they may do so in French, and we serve them in French.

This applies across the ways we communicate, including the website, email, forms, proposals and any printed material. Where we send a commercial electronic message to a person in Quebec, we make a French version available and give it equal prominence, in a manner consistent with our CASL and electronic communications policy. Our aim is that a French-speaking person in Quebec can learn about us, deal with us and contract with us entirely in French.

4. Contracts and consumer documents

Where the Charter requires it, we make the French version of a contract or a consumer document available, and we recognise that Quebec law may require the French version to prevail, or may condition a party's choice of another language, for contracts and communications with consumers and, in defined circumstances, with businesses. Our terms and conditions include a language clause that reflects this. Where you and we agree to contract in English and the law permits that choice, we still make a French version available on request for communications directed at Quebec.

5. Recruitment and the workplace

We recruit in both languages and, for roles connected to Quebec, we communicate with candidates in French where they wish. Where a role genuinely requires knowledge of a language other than French, we identify and justify that requirement in accordance with the Charter and applicable employment and human-rights law, rather than requiring another language by default.

5a. Trademarks and brand names

Our name and brand elements are used consistently across languages. Where the Charter requires a generic or descriptive term that accompanies a trademark to appear in French, we present that term in French. We do not use a brand name as a way to avoid providing French content that the Charter requires, and any descriptive text around our brand in Quebec-directed material is provided in French.

6. Quality of our French

We aim for French that is correct, natural and appropriate to Quebec, reviewed by native speakers. Where our French content is still being reviewed, we show a clear notice and provide the English version so that no one is left without the information. We welcome feedback on the quality of our French so we can improve it. French is a co-equal language of this site rather than an afterthought, and we resource it accordingly, so that our French reads as though it was written in French rather than translated at the last step.

6a. Our people and the language of work

For our operations connected to Quebec, we respect the right of employees to work in French and the requirements of the Charter that apply to the workplace, including in recruitment and in internal communications. Where a role genuinely requires knowledge of a language other than French, we identify and justify that requirement, as our candidate privacy notice also describes, rather than requiring another language by default.

7. How to reach us in French

You can contact us in French at privacy@corpshore.ca or by writing to us at The Exchange Tower, 130 King Street West, Suite 1900, Toronto, Ontario M5X 2A2, Canada, and we will respond in French. If you receive a communication from us that is not available in French and you believe it should be, please tell us and we will provide a French version. You are welcome to deal with us in French at every stage, from your first enquiry through to a signed agreement, and we will not treat a French-speaking client or candidate any less favourably for choosing to communicate in French.

7a. Complaints about language

If you believe we have not respected your right to be served in French, or that a Quebec-directed communication was not available in French, please tell us at privacy@corpshore.ca and we will address it and provide a French version. We treat such feedback seriously, because respecting the French language is part of how we serve Quebec and a legal obligation under the Charter of the French Language, not an optional courtesy.

8. Changes to this policy

We may update this policy as our practices and the law change, including as the requirements of the Charter of the French Language and its regulations evolve. The date at the top of this page shows when it was last revised. Questions about this policy can be sent to privacy@corpshore.ca.