Resources
Case studies
Fifteen engagements across BPO, IT outsourcing and AI delivery. Every client is anonymised on purpose, and the reported results are drawn from engagement data.
15 case studies
- BPO
Bilingual citizen contact centre for a federal government department
A federal government department administering a national programme with direct public contact, engaged through a prime contractor holding the master agreement.
Government and Public SectorOntario and QuebecRead the case study - BPO
Claims and back office processing for an Ontario crown agency
An Ontario crown agency processing a high volume of applications and claims from residents and businesses.
Government and Public SectorOntarioRead the case study - BPO
Client onboarding and financial crime operations for a Schedule I bank
A Schedule I Canadian bank with national retail and small business operations.
Banking and Financial ServicesOntario with offshore support on non-adjudicative tasksRead the case study - BPO
French-first claims and service operations for a Quebec insurer
A Quebec-headquartered property and casualty insurer serving policyholders across the province and into eastern Ontario.
InsuranceQuebecRead the case study - BPO
Bilingual technical support for a national telecommunications operator
A national telecommunications operator serving consumer and small business subscribers across Canada.
TelecommunicationsOntario and Quebec with offshore blended capacityRead the case study - BPO
Patient access and revenue cycle support for a United States health network
A multi-site health network in the United States Midwest operating clinics and an ambulatory surgical centre.
Healthcare and Life SciencesOntarioRead the case study - BPO
Benefits programme contact centre for a United States county government
A county government in the United States administering a benefits programme, engaged through a prime contractor holding the county agreement.
Government and Public SectorUnited States, with Canadian governance and analytics on de-identified data onlyRead the case study - BPO
Canadian market entry customer operations for a European consumer brand
A European direct-to-consumer brand in the home and design category, entering Canada as its first market outside Europe.
Retail and EcommerceOntario and QuebecRead the case study - BPO
Order management and logistics back office for a Japanese manufacturer
The North American arm of a Japanese industrial equipment manufacturer, selling through a dealer network across Canada, the United States and Mexico.
Transportation, Logistics and ManufacturingOntarioRead the case study - IT Outsourcing
Managed service desk and infrastructure operations for an Alberta energy company
An energy company headquartered in Calgary with corporate offices, field operations and remote sites across Alberta and into British Columbia and Saskatchewan.
Energy and Natural ResourcesAlberta with follow the sun support from the global networkRead the case study - IT Outsourcing
Core platform modernisation for a Canadian fintech
A Canadian lending and payments platform serving small and medium businesses nationally, regulated federally and provincially depending on the product.
Technology and SaaSOntario engineering pod with distributed specialistsRead the case study - IT Outsourcing
IT service desk, identity and student systems support for an Ontario university
A mid-sized Ontario university with roughly 30,000 students, a substantial international student population, and bilingual programme obligations.
EducationOntarioRead the case study - AI Delivery
Bilingual annotation and model alignment for a global AI developer
A large AI developer building general-purpose language models, headquartered in the United States.
Technology and SaaSRemote Canada with Corpshore AI global quality layerRead the case study - AI Delivery
Clinical document AI for a provincial health agency
A provincial health agency processing a very large volume of clinical documentation submitted by providers in mixed formats, including structured forms, scanned documents and free text.
Healthcare and Life SciencesOntario, with all processing in CanadaRead the case study - AI Delivery
Intelligent automation and claims triage for a United States insurance carrier
A mid-sized property and casualty insurance carrier operating across several United States states.
InsuranceOntario with United States data residency configurationRead the case study
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