Industries
Real estate and proptech
Real estate is a relationship business running on transactions, and the operational load behind those relationships is heavier than it looks. Brokerages, property managers, real estate investment trusts and proptech platforms run leasing support, tenant and owner service, transaction coordination and back office, and all of it has to move quickly because a delayed response loses a lease or a listing. The pressures are seasonal and compliance-shaped: leasing cycles that spike, transaction coordination that involves many parties and deadlines, and anti-money-laundering obligations that now reach the real estate sector directly. Cost matters because margins on management and brokerage are tight, and administrative load pulls agents and managers away from the relationships that generate revenue. Corpshore Canada delivers bilingual real estate and proptech operations from Canada, handling the administrative and support load carefully around the sector's anti-money-laundering obligations, so agents and managers get back to selling and serving.
Regulatory context
Real estate carries a compliance obligation many operators underestimate, because the sector is a reporting entity under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, with FINTRAC obligations around client identification, record keeping and reporting. Any support touching transactions is designed with those obligations in mind, and adjudicative anti-money-laundering decisions stay with accountable people. Real estate professionals are regulated provincially, for example by the Real Estate Council of Ontario, and support staff do not cross the licensing boundary into advice or representation. Personal information from tenants, owners and buyers is handled under PIPEDA and, on Quebec engagements, Quebec Law 25. Corpshore Canada documents cross-border positions transparently wherever supporting work draws on the global network.
Which services apply
Customer experience
Bilingual tenant, owner and prospect service across voice, email and chat, including leasing enquiries and maintenance intake, with fast response protecting leases and listings.
Back office and administration
Transaction coordination, listing administration, lease documentation and records management to documented workflows, designed around FINTRAC record-keeping obligations.
Knowledge process outsourcing
Client identification support and research that needs judgment, with adjudicative anti-money-laundering decisions kept with accountable people rather than support staff.
Sales and lead generation
Prospect follow-up and appointment setting measured on qualified pipeline rather than dials, run inside CASL and provincial rules, without crossing into licensed advice.
Technical support and service desk
Support for proptech platforms, portals and apps, bilingually, measured on first contact resolution inside your tooling.
Language profile
A prospective tenant or buyer in Quebec expects service in French, and in a competitive leasing market the speed and quality of that French can decide who signs. Corpshore Canada hires French delivery to a Canadian French standard and calibrates it against a framework written for Quebec French, so leasing, tenant service and transaction communication all land in the right register. English delivery is Canadian English throughout. Reporting is split by language so service equality is visible, and the wider language capability of the group supports operators serving Canada's multilingual tenant and buyer populations.
A typical engagement
A property management firm is growing its portfolio faster than its administrative team can absorb, and its managers are spending their days on leasing enquiries, maintenance intake and lease paperwork instead of building owner relationships. Response speed is losing leases, and the firm knows its record-keeping obligations are tightening. Corpshore Canada scopes a bilingual operation that handles tenant and prospect service, maintenance intake and lease documentation, designs the back office around FINTRAC record-keeping obligations, and keeps any adjudicative anti-money-laundering decision with accountable people. Leasing enquiries are answered quickly enough to convert, documentation is handled to a measured standard with proper records, and the managers get their time back for the owner relationships that grow the portfolio. The support staff never cross the licensing boundary into advice, which keeps the firm compliant as it scales.
How performance is measured
- Leasing and prospect response time and conversion where in scope
- Transaction coordination cycle time and documentation accuracy
- Maintenance intake resolution and tenant satisfaction
- Record-keeping completeness against FINTRAC obligations
- First contact resolution on tenant and owner enquiries, by language
- Quality assurance pass rate against calibrated bilingual scorecards
Frequently asked questions
How do you handle real estate anti-money-laundering obligations?
Real estate is a reporting entity under Canada's proceeds of crime legislation, so we design any transaction-touching support around FINTRAC obligations for client identification and record keeping. Adjudicative anti-money-laundering decisions stay with accountable people rather than support staff, and record-keeping is built into the workflow so your obligations are met as the work happens rather than reconstructed later.
Will support staff cross into licensed advice?
No. Real estate professionals are licensed and regulated provincially, for example by the Real Estate Council of Ontario, and our support staff do not cross the boundary into advice or representation. They handle service, coordination and administration, and anything that requires a licensed professional stays with your licensed people, so scaling support does not create a licensing problem.
Can you speed up our leasing response?
Yes. In a competitive market, response speed decides who signs, so bilingual leasing and prospect service is staffed to answer quickly enough to convert rather than to clear a queue eventually. We measure response time and, where in scope, conversion, and we free your agents and managers from the intake load so they can focus on the relationships that actually grow the portfolio.
Can you support proptech platforms?
Yes. Proptech platforms get bilingual product and user support, transaction coordination and back office sized to a fast-moving software operation, from a dedicated pilot team to a scaling programme. Support runs inside your own tooling and is measured on first contact resolution, and the compliance discipline around record keeping helps a platform meet the expectations of the brokerages and managers it serves.
How is tenant and buyer data protected?
Personal information from tenants, owners and buyers is handled under PIPEDA and, on Quebec engagements, Quebec Law 25, with access limited to those who need it and retention set to your schedule. We work in your systems so records stay in one place, and any cross-border support is documented transparently before go-live with regulated tasks kept in Canada.
How quickly can a team be live?
Teams of one to ten are typically live within 5 to 15 business days of signature, and deployments of twenty to a hundred within 3 to 6 weeks. The timeline reflects systems access, the platforms involved and the language mix, and we commit to a dated plan during scoping rather than a general promise you have to take on trust.
Build your Canadian team
Tell us the work, the languages and the coverage you need. You will have a considered response within six hours, or book a discovery call now.
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