Accessibility statement

1. Our commitment

Corpshore Canada, the Canadian operation of Corpshore Solutions Corporation, is committed to providing a website and services that people of all abilities can use. We treat accessibility as a core part of how we design, build and operate corpshore.ca, and we work to identify and remove barriers so that people with disabilities can find information and interact with us with the same ease as anyone else. We see accessibility as a matter of equal participation and good design, and we build it into our process rather than treating it as an afterthought, because a site that works well for people with disabilities works better for everyone.

2. The standards we follow

We design and build this site to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at Level AA. We apply the Information and Communications Standards of the Accessibility for Ontarians with Disabilities Act (AODA) and, as a Canadian operation of a federally connected group, we are guided by the Accessible Canada Act and its goal of a Canada without barriers. Our bilingual delivery in English and Canadian French supports access for a wider range of users. WCAG 2.2 Level AA is built around four principles: content should be perceivable, operable, understandable and robust, and we use those principles as the framework for how we design, build and review the site.

3. What we have done

To support accessibility, we build the site with semantic structure and a logical heading order, we provide text alternatives for meaningful images, we aim for colour contrast that meets Level AA in both the light and dark appearances, we support keyboard navigation and visible focus, we label form fields and describe errors clearly, and we test with automated tools and manual review during development. We continue to review new features against the same standard before they are published.

We also design for the full range of ways people read and interact with a site. Text can be resized and reflowed without loss of content or function, the site works across screen sizes, motion is used sparingly and respects a reduced-motion preference, and content is written in plain language in both English and Canadian French. Where content conveys meaning through colour, we provide another cue as well, so that the meaning is not lost for people who do not perceive colour differences.

3a. Accessible customer service

Accessibility is not only about the website. Consistent with the customer-service expectations of the AODA, we aim to communicate with people with disabilities in ways that take their disability into account, to welcome assistive devices, service animals and support persons where a person relies on them, and to let people know promptly if a feature they rely on is temporarily unavailable, along with an alternative way to reach us.

3b. How we test

We combine automated accessibility testing during development with manual review, including keyboard-only navigation and checks of structure, labelling and contrast. Automated tools catch many issues quickly, but they cannot judge everything, so human review and, over time, testing with assistive technology remain an important part of how we confirm that the site works in practice and not only on paper.

4. Areas we are still improving

Accessibility is an ongoing effort rather than a one-time result. Some content, in particular embedded third-party tools such as the scheduling widget, is partly outside our direct control, and we work with those providers and offer alternative ways to reach us where a barrier remains. If you encounter a barrier that is not yet resolved, please tell us using the feedback process below, and we will help you get the information or service you need.

5. Feedback process

We welcome your feedback on the accessibility of this site and of our services. You can tell us about a barrier, ask for information in an accessible format, or request a communication support, by emailing privacy@corpshore.ca or by writing to us at The Exchange Tower, 130 King Street West, Suite 1900, Toronto, Ontario M5X 2A2, Canada. Please describe the barrier and, if you can, the page or task involved, and tell us how you would like us to respond. We aim to acknowledge feedback promptly, and we provide accessible formats and communication supports on request, in a timely way and at no additional cost, in consultation with the person making the request.

6. Our multi-year accessibility plan

The following multi-year plan sets out how we identify, prevent and remove barriers, consistent with the AODA requirement to maintain a multi-year accessibility plan and review it at least once every five years.

6.1 Foundations (year one)

• Publish this accessibility statement and the feedback process, and make them easy to find.
• Adopt WCAG 2.2 Level AA as the standard for the site and require new features to meet it before release.
• Train the people who design and build the site on accessible practice and on our obligations.
• Establish an accessible-formats and communication-supports process for requests.

6.2 Consolidation (years two and three)

• Complete a full audit of the site against WCAG 2.2 Level AA, combining automated testing with manual and assistive-technology review, and remediate the issues found.
• Review the accessibility of embedded third-party tools and provide accessible alternatives where a tool falls short.
• Build accessibility acceptance criteria into our design and development process so barriers are prevented rather than fixed later.
• Review recruitment and candidate-facing content and processes so that applicants can request and receive accommodation.

6.3 Maturity (years four and five)

• Move to routine, scheduled accessibility testing as part of our release process.
• Incorporate feedback from users with disabilities into our roadmap and report internally on progress.
• Review and refresh this plan, and confirm continued conformance, at least once every five years or sooner if standards change.

6a. Employment and our people

Accessibility extends to how we recruit and how we support our people. We provide accommodation in our recruitment process on request, as our candidate privacy notice describes, and we work to support employees with disabilities, including through individual accommodation where it is needed, consistent with the AODA employment standard and applicable human-rights law.

7. Continuous improvement

We review this statement and our plan regularly and update them as our site changes and as accessibility standards evolve. The date at the top of this page shows when it was last revised. We welcome the involvement of people with disabilities in this work, because the people who experience barriers are best placed to help us find and remove them, and their feedback directly shapes what we prioritise.

7a. Reporting and documentation

We document our accessibility work, including this statement, our multi-year plan, the results of audits, and the feedback we receive and how we respond to it. This documentation lets us track progress, meet the reporting and record-keeping expectations that apply to accessibility obligations, and show our commitment is real rather than a statement on a page. We make this statement and the feedback process available in an accessible format on request.

8. Contact

For any accessibility question, to give feedback, or to request an accessible format or communication support, contact us at privacy@corpshore.ca or write to us at The Exchange Tower, 130 King Street West, Suite 1900, Toronto, Ontario M5X 2A2, Canada. We aim to respond promptly, to work with you to meet your needs, and to use what we learn to remove the barrier for the next person as well.