Ressources
Études de cas
Quinze mandats en impartition des processus d'affaires, TI et IA. Chaque client est anonymisé de façon délibérée, et les résultats rapportés proviennent des données de mandat.
15 études de cas
- BPO
Bilingual citizen contact centre for a federal government department
A federal government department administering a national programme with direct public contact, engaged through a prime contractor holding the master agreement.
Government and Public SectorOntario and QuebecLire l'étude de cas - BPO
Claims and back office processing for an Ontario crown agency
An Ontario crown agency processing a high volume of applications and claims from residents and businesses.
Government and Public SectorOntarioLire l'étude de cas - BPO
Client onboarding and financial crime operations for a Schedule I bank
A Schedule I Canadian bank with national retail and small business operations.
Banking and Financial ServicesOntario with offshore support on non-adjudicative tasksLire l'étude de cas - BPO
French-first claims and service operations for a Quebec insurer
A Quebec-headquartered property and casualty insurer serving policyholders across the province and into eastern Ontario.
InsuranceQuebecLire l'étude de cas - BPO
Bilingual technical support for a national telecommunications operator
A national telecommunications operator serving consumer and small business subscribers across Canada.
TelecommunicationsOntario and Quebec with offshore blended capacityLire l'étude de cas - BPO
Patient access and revenue cycle support for a United States health network
A multi-site health network in the United States Midwest operating clinics and an ambulatory surgical centre.
Healthcare and Life SciencesOntarioLire l'étude de cas - BPO
Benefits programme contact centre for a United States county government
A county government in the United States administering a benefits programme, engaged through a prime contractor holding the county agreement.
Government and Public SectorUnited States, with Canadian governance and analytics on de-identified data onlyLire l'étude de cas - BPO
Canadian market entry customer operations for a European consumer brand
A European direct-to-consumer brand in the home and design category, entering Canada as its first market outside Europe.
Retail and EcommerceOntario and QuebecLire l'étude de cas - BPO
Order management and logistics back office for a Japanese manufacturer
The North American arm of a Japanese industrial equipment manufacturer, selling through a dealer network across Canada, the United States and Mexico.
Transportation, Logistics and ManufacturingOntarioLire l'étude de cas - IT Outsourcing
Managed service desk and infrastructure operations for an Alberta energy company
An energy company headquartered in Calgary with corporate offices, field operations and remote sites across Alberta and into British Columbia and Saskatchewan.
Energy and Natural ResourcesAlberta with follow the sun support from the global networkLire l'étude de cas - IT Outsourcing
Core platform modernisation for a Canadian fintech
A Canadian lending and payments platform serving small and medium businesses nationally, regulated federally and provincially depending on the product.
Technology and SaaSOntario engineering pod with distributed specialistsLire l'étude de cas - IT Outsourcing
IT service desk, identity and student systems support for an Ontario university
A mid-sized Ontario university with roughly 30,000 students, a substantial international student population, and bilingual programme obligations.
EducationOntarioLire l'étude de cas - AI Delivery
Bilingual annotation and model alignment for a global AI developer
A large AI developer building general-purpose language models, headquartered in the United States.
Technology and SaaSRemote Canada with Corpshore AI global quality layerLire l'étude de cas - AI Delivery
Clinical document AI for a provincial health agency
A provincial health agency processing a very large volume of clinical documentation submitted by providers in mixed formats, including structured forms, scanned documents and free text.
Healthcare and Life SciencesOntario, with all processing in CanadaLire l'étude de cas - AI Delivery
Intelligent automation and claims triage for a United States insurance carrier
A mid-sized property and casualty insurance carrier operating across several United States states.
InsuranceOntario with United States data residency configurationLire l'étude de cas
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